Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time: 5–7 business days (depending on your location and courier partner).
Please note: Delivery delays can occasionally occur due to high demand or unforeseen courier issues.

Shipment Tracking

Once your order has been shipped, you will receive an email or SMS with your tracking number and a link to track your order’s status.

Delivery Areas

We currently ship across India. For remote or non-serviceable pin codes, delivery may not be available — we will inform you if this affects your order.

Damages / Missing Items

If your order arrives damaged or with missing parts, please contact us immediately at [Email:p.shrivastava@raptechengineering.com / Contact Details:+91 9699708961] with your order number and a photo of the product.
We offer replacement only for damaged or defective items — no returns.

Incorrect Address

Please make sure your shipping address is correct at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Contact Us

For any questions regarding shipping or delivery, you can reach us at:
📩 Email ID: p.shrivastava@raptechengineering.com
📞 Phone Number: +91 9699708961